Frequently Asked Questions

Got questions? We’ve got answers! Browse through our most commonly asked questions to learn more about ordering, shipping, payments, returns, and more at Infinity Bangladesh. We’re here to make your shopping experience smooth and worry-free.

How do I place an order?

Simply browse our website, select your desired product, click "Add to Cart," then proceed to checkout. Fill in your shipping details and select your preferred payment method to complete the order.

Do I need an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your address, and enjoy a faster checkout experience.

What payment options are available?

We accept Cash on Delivery (COD), bKash, Nagad, Rocket,  available.

How long will it take to receive my order?

Delivery usually takes 2 to 5 working days, depending on your location within Bangladesh.

Is Cash on Delivery available?

Yes, we offer Cash on Delivery service across Bangladesh for most of our products.

How do I know my order is confirmed?

You will receive a confirmation SMS and email once your order is successfully placed.

Can I cancel my order?

Yes, orders can be canceled before they are shipped. Once shipped, cancellation is not possible. Please contact our support team for assistance.

How do I return a product?

If you receive a defective, damaged, or wrong item, contact us within 7 days of delivery. We’ll guide you through our return and replacement process. For more details, check our Refund & Returns Policy.

Are your products original?

Yes, we sell 100% genuine and high-quality gadgets sourced from trusted suppliers.

Do your products come with a warranty?

Some products may come with a warranty from the manufacturer or seller. Please check the product description for warranty information.

How do I track my order?

Once your product is shipped, we’ll send you a tracking number via SMS or email, which you can use on the courier’s website to track your delivery.

Is shopping on Infinity Bangladesh secure?

Absolutely! Our website is protected by SSL encryption, ensuring your personal and payment information is completely safe.

What if I receive a broken or damaged product?

If your item arrives damaged, please contact us immediately with a photo of the product. We’ll replace it or process a refund as per our return policy.

How can I contact customer service?

You can reach us via:
📞 Phone: +880 1994-699837
📧 Email: infinitybangladesh1@gmail.com
📱 Facebook Page: Infinity Bangladesh